Term and Condition

Eyes On Nepal Tours & Treks | Highly recommend you to go carefully through all the information in the terms and conditions provided below.

PRICE

Prices are usually quoted for many product and services we offer however not all products may have prices visible. The price quotes are correct at the time of submission but are subject to change without prior notice. The change in prices may occur due to circumstances or causes beyond our control such as taxes, increase in fuel prices etc.

REFUND

Eyes On Nepal Tours & Treks is not liable to make refunds for losses occurring due to natural and political calamities such as civil disturbances, strikes. Further Eyes on Nepal Tours and treks will not be liable to provide any services in such aforementioned unpredictable circumstances. No refund shall be made in such cases.

TURN AWAY

In cases where book hotels are unable to provides room as agreed before. It will be the responsibility of hotel itself to provide alternative accommodation in a property of equal ranking and quality as far as possible. It will not be the responsibility of Eyes On Nepal Tours & Treks to cover for extra expenses arising out of such arrangement.

DEPOSITS

Eyes On Nepal Tours & Treks holds the policy of reserving hotel rooms and booking tour programs only after receipt of deposits. Customers are required to make an advance payment of 50% of the total program costs including hotel at the time of booking. Full payment has to be made 15 days prior to the start of the tour program.

ONLINE RESERVATIONS

We offer online reservations through our website. We take the undertaking process for this reservation and duly confirm the arrangements. The final reconfirmation is required as per the schedule under “Naming & Rooming list”.

CREDIT POLICY

We do not support issuing credits to our customers. Credit policy is only applicable on emergency situation and upon a formal application. A final decision in such case will be made and applicant informed only after compulsory review.

COMPLIMENTARY POLICY

We provide one assistant complementary for all of our land tour arrangement. But this is only applicable when a tour group consists not less than 15 Pax.  Complimentary or discount accommodation shall be offered on a twin sharing basis not on a single occupancy basis.

TRIP CANCELLATION POLICY

Our trip cancellation policy is as follows:

If you cancel the trip 30 days prior to booked arrival date, only 25 % of the total tour cost will be refunded

If trip is cancelled between 29 – 15 days prior to arrival date, 35% of the tour cost will be refunded.

Cancellation between 14 to 7 days prior means only 45% of the tour cost will be refunded.

Cancellation before 6 days or less, only 60 % of total tour cost will be refunded.

Note:  The above cancellation policy is not applicable on flight, hotel booking services, Tibet and Bhutan Tour. We advise you to reconfirm cancellation and refund policy with us at the time of booking.

We do no exercise any exception to our cancellation policy . So, we highly advise that you purchase trip cancellation insurance. This will protect your deposits even if you have to cancel for unavoidable incidents such as personal or family illness.

EXTRA COSTS

Our tour costs, unless otherwise mentioned, do not cover the following expenses: Passport visa fees, round trip airfares from your home to destination, city meals, tips for guides and trek staff, any medical check-ups, treatment, rescue and evacuation, immunization, excess baggage charges, airport taxes and any other items of personal nature.

AMENDMENT AND TRANSFER OF BOOKING 

We have the option that you could make change your trip or date but should be made early. But the any additional costs for the trip, should be paid by you. We will try our arrange and alter the program to suit your best with similar or another

TRAVEL INSURANCE

It is advisable you compulsory have your travel insurance to cover accidents, emergency rescue in case of unfavorable climatic condition or need to leave the trip in the middle.

PASSPORT & VISA

All the travelers should have valid passport for six month and visa can be obtain from Nepalese embassy or consulate in your country, however visa is stamp at the time of arrival in Airport.

Visa and permit for various country, especially: Tibet and Bhutan is depend upon the current immigration rule for the outbound tour.

COMPLAINTS

Any complaints during the trip can be inform to your tour leader or guide immediately or at the office after completion of the trip. The management will try to look into the matter and take action accordingly.

TICKETS CLAUSE

Any third party services such as bus tickets, flight tickets, national park permits, conservation area permits, third party events or shows, sold by us may suffer from cancellation and postponement which is beyond our control. In the events of cancellation of such services, we are not to be held liable for any refunds. The liability of refund entirely rests on the third party.

YOUR FINAL AGREEMENT

By making reservations with Eyes on Nepal Tours & Treks, you are agreeing to this terms and conditions. You also acknowledge have carefully reading and understanding every clause mentioned in terms and conditions and abide by it.

 

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